Shipping policy

Last Updated: June 2026

Order Processing

• Orders are typically processed within 1–3 business days.
• Processing times may be extended during holidays, promotional periods, or periods of high demand.

Shipping & Delivery

• Delivery times vary depending on destination and courier service.
• Customers will receive tracking information once their order has been dispatched.
• Delivery estimates are not guaranteed.

Customs & Duties

For international orders, customers are responsible for any customs duties, taxes, import fees, or other charges imposed by local authorities.

Delays

TERRA TROVE is not responsible for delays caused by:

• Customs clearance procedures
• Weather conditions
• Courier service interruptions
• Events beyond our reasonable control

Shipping Address Accuracy

Customers are responsible for providing accurate shipping information. Additional shipping charges resulting from incorrect addresses may be charged to the customer.

Risk of Loss

Ownership and risk of loss pass to the customer upon delivery of the order.